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Terms & Conditions

Acceptance of the Terms of Use

Welcome to Fuzzy. These terms of use are entered into by and between you, the user (“ you ”) and PetChi Inc. d/b/a Fuzzy (the " Company ", “ Fuzzy ”, " we " or " us "). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these " Terms of Use "), govern your access to and use of www.yourfuzzy.com and our applications for mobile devices, including any content, functionality and services (“Services”) offered on or through www.yourfuzzy.com (the " Website ") or our mobile applications (the “Applications”) as a guest or registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use, incorporated herein by reference. If you do not want to agree to these Terms of Use, you must not access or use the Website.

Yourfuzzy.com is a subscription-based pet health service that makes health care for pets simple, convenient and easy to budget.

The Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use, Website, and Application

The Company reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement, suspend, discontinue, or delete any of the terms and conditions of this Agreement (including these Terms of Use) and review, improve, modify or discontinue, temporarily or permanently, the Services or any content or information through the Services at any time, effective immediately with or without prior notice and without any liability to Fuzzy. Your continued use of the Services following any revision to this Agreement, Website, or Application constitutes your complete and irrevocable acceptance of any and all such changes.

We may update the content on this Website or Application from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.  

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website or Applications, and any service or material we provide on the Website or Applications, in our sole discretion without notice. From time to time, we may restrict access to some parts of the Website or Applications, or the entire Website or Applications, to users, including registered users. We will not be liable if for any reason all or any part of the Website or Applications are unavailable at any time or for any period.

You are responsible for: Making all arrangements necessary for you to have access to the Website or Applications. Ensuring that all persons who access the Website or Applications through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or Applications or the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website or Applications that all the information you provide is correct, current and complete. You agree that all information you provide to register with this Website or Applications or otherwise, including but not limited to through the use of any interactive features, and you consent to all actions we take with respect to your information. If you choose or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or Applications or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifiers, whether chosen by you or provided by us, at any time in our sole discretion for any reason, including if, in our opinion, you have violated any provision of these Terms of Use. Your use of the Website indicates your agreement to communicate with us electronically and that all agreements, notices, disclosures and other communications the Company provides to you electronically satisfy any legal requirement that such communications be in writing.

While using the Website or Applications, you may experience delays, connection issues or other electronic problems. The Company is not responsible for any delays, delivery failures, or any other damage occurring as a result of such problems.

Payment and Fees

General

Fuzzy Pet Health offers a variety of products and services, and reserves the right to do so as one-off purchases or as a part of a membership or recurring subscription. It is solely at Fuzzy's discretion to offer credit, replacement, or refunds for those products or services. In general, you can cancel your subscription at any time either through our app, on our website, or by contacting help@yourfuzzy.com

There may be an option for automatic renewal with the purchase of some products or services. If you agree to the automatic renewal of the product or service at the time of your purchase of such product or service, you agree that Fuzzy is authorized to automatically charge your credit or debit card at the time of renewal unless otherwise notified by you.

We may terminate your subscription, without notice, for conduct we believe violates these Terms of Use or our policies, is harmful to our business interests, or for an inactive account.

YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO THE END OF A SUBSCRIPTION PERIOD, YOUR MONTHLY SUBSCRIPTION WILL AUTOMATICALLY RENEW.

For the following products and services, specific restrictions apply.

Free First Month of Flea & Tick Meds

Fuzzy’s promotion offering a free month of Flea & Tick medications applies to new members only, and up to 2 pets per household. Creating alternative accounts or orders to receive more than the allotted 2 doses in your first month will result in termination of your duplicate accounts and cancellation of your shipments. You are able to pay for additional doses during checkout along with your 2 free doses. This promotion applies to a monthly recurring subscription, after the first month, you are responsible for the full cost of your medications.

 

Fuzzy Pet Care Fundamentals

If you choose to cancel your Annual Pet Care Fundamentals Membership, Annual Payment within the first 30 days of your subscription, we will retain $100 of your $299.99 fee to cover the cost of the program materials, shipping, and incidental expenses incurred by Fuzzy. If you enrolled in the Annual Pet Care Fundamentals Membership, Monthly Payments, and you cancel your 12 month subscription within the first 90 days, we will terminate your membership at the conclusion of 6 months, to include a total 6 payments of the $39.99 subscription price, and delivery of monthly boxes, pursuant to the product description.

 

Free Trial

If you enrolled in a Free Trial subscription through our app using Google Pay or Apple Pay, you are solely responsible for cancelling your free trial on your device prior to the expiration of that trial and the subscription charge being processed. Charges incurred through Google Pay or Apple Pay are not eligible for a refund from Fuzzy. Your Free Trial will automatically end 7 days after the initial sign-up period.

 

Billing and Payments

By providing your credit or debit card information (or other payment method accepted by Company from time to time) when you sign up, and as updated from time to time on your Account (your “Payment Method”), you authorize Company and/or our third-party payment processor to charge your Payment Method the then-effective rate for your subscription. If your Payment Method cannot be authorized or is otherwise in error, we may suspend or cancel your delivery for the affected period of the subscription. In the event of such failure of your Payment Method, we may take reasonable steps to retry your Payment Method. We may contact you to reconfirm or update your Payment Method. We are not responsible for any fees incurred by you when charging or retrying your Payment Method, including but not limited to, overdraft fees. You can update or change your Payment Method and other billing and payment account information by visiting your Account Manage Subscriptions page on the Website or in app.

 

We use a third party payment service to process your Payment Method. We do not receive, store or process your Payment Method. By submitting your Payment Method through the Website, you agree that we may use a third party to receive, store and process your Payment Information. You further agree that we will not be responsible for any failures of the third party to adequately protect your Payment Method and other information in such third party’s possession. You agree that your provision of your Payment Information and other information to such third party is subject to the conditions of the third party payment service provider's terms of service and by providing your Payment Method and related information you agree to such third party’s terms and conditions of service. The current third party payment processor is ShopifyStripe, and their current terms and conditions of service and privacy policy are available at https://www.shopify.com/legal/terms. You acknowledge that we may change the third party payment service and move your information to other service providers that encrypt your information using industry standard security technology.

Shipping and Returns

The Company uses third-party delivery companies to deliver the products to you. Shipping dates and/or arrival times are only estimates. Typical processing occurs same-day as your order; once product and medications are labeled for shipping, they cannot be cancelled.

If you are dissatisfied with a delivery and/or service, please contact us at help@yourfuzzy.com or chat us in the Fuzzy App and we may, in our sole discretion, issue a credit to your account or provide a replacement product within 10 days of your purchase. 

For loss/damage claims, you must notify us within 10 days of receipt of the product if you believe all or part of your order is missing or damaged.

Returns are not accepted for refund; once products and medications have left our third party facility, they cannot be returned, restocked, or resold.

Veterinarian-Client-Patient Relationship

Pursuant to the American Veterinary Medical Association, a veterinarian-client- patient relationship (“ VCPR ”) cannot be established by electronic consultations. A VCPR can be established once a veterinarian physically examines your pet(s). The Company disclaims any and all liability whatsoever in connection therewith.

By creating an account with Fuzzy for this pet, I certify that I am the legal owner or guardian of the pet and responsible for all medical decisions for this pet. I acknowledge that I use the Fuzzy service at my own risk, and I am entirely responsible for the decisions made based on information provided by this site or by Fuzzy team members via electronic means.

Electronic or phone communications via the Website or Application are not confidential or privileged and will not be the subject of any associated confidences or privileges. You understand and agree that all communications may be recorded for training and quality control purposes. You consent to the exchange and release of information and records between the Company and your regular veterinarian. The Company may store your pet's medical records in the Company's system. If you are a user of the Company with access to our Veterinary team for consultation services, you may seek the advice of our team. Any advice provided by a Veterinarian team member is for your decision support purposes only to assist you in making your veterinary medical care decision.

The Company’s team does not diagnose or treat any medical conditions unless there is a valid Veterinary Client Patient Relationship.

IF YOU BELIEVE YOUR PET IS EXPERIENCING A MEDICAL EMERGENCY, SEEK APPROPRIATE EMERGENCY VETERINARY MEDICAL CARE IMMEDIATELY. NEVER DISREGARD YOUR VETERINARY CARE PROFESSIONAL’S ADVICE OR DELAY SEEKING SUCH ADVICE BECAUSE OF ANYTHING IN THE CONTENT OR OTHERWISE RELATED TO OUR SITE.

 

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website: In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries). For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise. To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in these Terms of Use. To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation. To impersonate or attempt to impersonate the Company, a Company employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability.

Additionally, you agree not to:

Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.

Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.

Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.

Use any device, software or routine that interferes with the proper working of the Website.

Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.

Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

Otherwise attempt to interfere with the proper working of the Website.

User Contributions

The Website or Application may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, reviews and other interactive features (collectively, "Interactive Services" ) that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post" ) content or materials (collectively, "User Contributions" ) on or through the Website.

All User Contributions must comply with the Content Standards set out in these Terms of Use. Any User Contribution you post to the site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website or Applications, you grant us and our licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material. You represent and warrant that:

You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our licensees, successors and assigns.

All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website or Application.

 

Monitoring and Enforcement; Termination

We have the right to:

Remove or refuse to post any User Contributions for any reason at our sole discretion.

Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public or could create liability for the Company.

Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website including disclosing your identity or other information about you or anyone posting any materials on or through the Website regarding animal welfare concerns or other or by direction of law enforcement authorities and/or court order.  YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

Terminate or suspend your access to all or part of the Website in our sole discretion for any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

We do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.

Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.

Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use.

Be likely to deceive any person.

Promote any illegal activity, or advocate, promote or assist any unlawful act.

Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person.

Impersonate any person, or misrepresent your identity or affiliation with any person or organization.

Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.

Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Communications

You may opt in to receive Fuzzy Pet Health's text messages at the mobile number you provide to us. Your consent to receive our promotional texts is not a condition of purchase or use of the services. Message and data rates may apply. If you have any questions about your text plan or data plan, please contact your wireless provider. You can opt out of receiving our texts by following the instructions provided in those messages or otherwise reply to our texts with the “STOP” command. You allow Fuzzy and affiliates to either text or call you at the number provided even if on a state or national do not call list.

Fuzzy may also utilize your phone number to send login and verification codes for the Website and Application. You must opt-in in order to receive these communications. If you reply “STOP” to unsubscribe from text messages, you will need to reply “START” to receive login and verification communications to use the Website and/or Application.

Geographic Restrictions

The owner of the Website and Application is based in the state of California in the United States. We provide this Website and Application for use only by persons located in the United States. We make no claims that the Website and Application or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website or Application from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Fuzzy complies with all necessary veterinary services licensing in the State of California. The Company makes no representation that veterinarians are licensed in the state in which you and your pet are located, and we disclaim all responsibility whatsoever with respect to any veterinarians with whom you may contract.

Entire Agreement

These Terms & Conditions constitute the sole and entire agreement between you and Fuzzy with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Your Comments and Concerns

Please contact the Company with any questions or concerns at help@yourfuzzy.com